Frequently Asked Questions
Shipping
How much will it cost to ship my order?
Domestic Orders: A flat rate of $5.85 is charged on all Domestic orders.
Canada & Mexico Orders: A flat rate of $8.85 is charged on all Canada and Mexico orders.
International Orders: A flat rate of $10.85 is charged on all international orders.
Note: Your country may charge tax and duty fees to take delivery of the items you've ordered based on the value of the item(s) being delivered. This is not a fee or tax set by the sender but by the ship to country to receive packages from outside of the country you reside in.
What shipping carrier do you use to delivery orders?
The United States Postal Service.
Will you provide tracking?
Yes, once your order has been fulfilled, packed, and had a label created to generate your tracking number you will automatically receive an e-mail confirmation.
Tracking is telling me my label has been created, but it's not updating where it is. Why is this?
This means one of two things: It is being processed currently or USPS did not capture the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment into their system.
How long will it take to receive my order?
All orders are shipped via United States Postal Service with standard ground delivery service. Please allow 3-4 BUSINESS DAYS for order processing and payment verification as well as an additional 3-4 business days for delivery. International orders can take up to 21 days to arrive.
What if my order is lost?
If the address provided to us upon checkout matches the exact address we shipped your order to and your tracking reads as successfully shipped, it is the sole responsibility of USPS to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: if you're not going to be home during delivery hours, we suggest calling USPS and asking them to hold your package at a local post office for pick up to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit less the shipping cost will be issued upon Aliyah Kadeem Writes receiving the package.
Aliyah Kadeem Writes does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Ebooks
Our ebooks come in standard Epub or AZW3 formats. They are compatible with most Ebook reader applications.
For the proper format of your read, we recommend you download an ebook reading app that is compatible with your mobile device.
For proper readability, adjust your settings on your preferred ebook reading application.
If the downloaded file does not work with your mobile device, contact Aliyah Kadeem Writes and we will send you a PDF readable file.
Please feel free to contact Aliyah Kadeem Writes directly with any questions at aliyahkadeem@gmail.com
Apparel
Sustainability Statement
In an effort to positively impact the environment (and produce less waste), all apparel is made to order. Please allow 1-3 weeks for processing on all orders(this does not include shipping times). For any questions or concerns regarding orders, please email aliyahkadeem@gmail.com. Thank you for your support and contributing to our sustainable efforts. You are appreciated. Love.